Hotelware CRS offers users effective selling capabilities, while delivering consistent data across participating properties. Requests for simple individual as well a multi-itinerary group reservations are processed instantly by entering just a few search criteria.
The design philosophy of Hotelware CRS brings efficiency in confirming rates, allotment and booking modification or cancellation. Corporate reservations are available centrally providing hotel group management staff a powerful tool to evaluate occupancy and revenue performance for individual properties as well as consolidated for the whole group.
Hotelware CRS operates seamlessly with HotelWare Booking Engine for internet and other distribution channels reservations. Central Rates Management and Tour Operator contracting provides central office reservations staff the capabilities to handle individual or group reservations for any hotel in a group. Reservations processed by individual properties, using Hotelware PMS are also available centrally thus providing a real time room inventory status.
All above features and capabilities of Htelware CRS allows hotel chains, franchises, and independent voice reservation call centers to centralize reservations for multiple properties into one single management centre.
HotelWare CRS unique approach and philosophy towards management of multi-unit organizations ensures Globally, Anywhere and Anytime consolidated information for effective and timely control which is a prerequisite for this highly volatile business.
Central CRM-based guest history offers a comprehensive tool which gathers and manages guest profile and other data that can be shared by multiple properties.
All above together with complete stay details and revenue statistics is used by the hotel or chain staff to support sales efforts and to enhance customer relationship management. Availability of chain consolidated historic data helps in automatic trend and stay patterns recognition which is necessary for rates optimization.
Hotelware CRS Highlights
• Central Reservations processing across multiple properties.
• Reservations can be made either at the central reservation office,
or at the property,or both.
• Real time room inventory for the whole group.
• Availability search across properties.
• Central CRM-based Guest History.
• Central Rates Management and contracting data.
• Consolidated performance for Tour Operators, Travel Agents and Companies
• Seamless connectivity with Hotelware PMS and distribution channels