Theova Call Accounting and billing system (TCA) is an efficient and reliable Call Accounting software package for monitoring and reporting telephony activity. TCA can be deployed in virtually any enterprise including hospitality, retail, services etc. Telephone costs are easily allocated to various departments, cost centers or individuals. TCA management solution monitors telephony costs and traffic, and highlights any misuse or fraud instantly.
TCA monitors incoming and outgoing calls in real time. Trunks utilization is also monitored for full telephony resources optimization eliminating unnecessary trunk rental costs. A built-in contacts database can be used to automatically identify all calls made to / from a particular telephone number and tag all business related calls thus improving telephone service and support. The extensive reporting of TCA provides calls analysis instantly for full telephony
costs monitoring and optimization. Answers to questions like: Longest Calls, most expensive calls, most frequent called destinations e.t.c are just a click away !!. Security and confidentiality of calls is also maintained by the TCA users and user groups control. TCA does not require any sophisticated hardware or software platform. Simply runs on any PC or Network quickly and efficiently.
TCA supports all the well known Telephony systems such as Nortel, Sumsung, Avaya, Alcatel e.t.c. In case that a particular system is not supported the TCA interface can easily adjusted to handle it.