In today‘s market, successful Spa Management is a great challenge. The optimum allocation of therapists and booking times, package administration, gift certificate management, a cashless economy, working out compensatory models, individual guest care, and so much more – everything requires information to be used carefully. The Reservation Assistant product suite equips you with the tools to master these challenges with ease. Your management becomes seamless, operations well controlled, reporting at touch, and your Return on Investment
Continued product development and evolving solutions ensure an unparalleled suite of products to meet your needs now and well into the future.
Availability of staff or availability of a treatment room, the most suitable therapist to use, staff skills and certification levels are all factors to drive the most optimized appointment times and selection of resources. Furthermore, preparation times, rest times and turnaround of treatments all give rise to critical decisions as to where and when. Allow Reservation Assistant to simplify these tasks. Even automate these decisions by economically optimizing the most suitable rooms, therapists and times. Where exceptions occur, such as guests changing dates or times, unavailable staff at short notice, or other unforeseen factors, Reservation Assistant simply factors these in and reassigns the most effective scheduling as and when needed. The way in which ‘exceptions‘ are dealt with shows the true greatness of the host – and the magnitude of Reservation Assistant.
Offering an attractive package is great for marketing, as well as incremental revenues. With Reservation Assistant you will be able to easily reserve all package items in one step, while at the same time considering the economic and timely optimization requirements for the package as well. When replacing individual items within a package, any additional charge can be included automatically. Taking care of specific guest requests is your strength. Let the administration take place behind the scenes.
Fully developed interfaces based on XML and TCP/IP communicate real-time with Hotelware PMS, Officeware inventory and Officeware financials.